1. General
The General Terms and Conditions have been drawn up in accordance with the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2) and the Electronic Communications Act (ZEKom-1) and govern the operation of the online store www.vugac5.com, which is managed by the company:
Online Store, Renato Vogrinec s,p.
Roška ul. 27
2000 Maribor
E-mail: admin@vugac5.com
Tax number: 89878418
Registration number: 9925058000
The buyer is bound by the general terms and conditions that apply at the time of purchase (order placement). By placing an order, the buyer confirms that he is familiar with these terms and conditions.
2. Accessibility of information
– company identity (name, registered office, registration number),
– contact details for quick communication,
– essential features of the products,
– prices and delivery costs,
– information on delivery and payment,
– validity of the offer,
– conditions for withdrawal from the contract and return of products,
– complaint procedure,
3. Ordering procedure and conclusion of the contract
The purchase contract between the trader and the buyer is concluded at the moment when the trader sends the buyer an e-mail confirming the order. From this moment on, all prices and other conditions are fixed. The contract is stored in electronic form.
The trader issues the buyer an invoice in PDF format by e-mail or together with the ordered goods. The buyer must check the correctness of his data when ordering.
4. Returns and withdrawal from the contract
The buyer has the right to notify the trader within 14 days of receipt of the goods that he withdraws from the contract, without having to give a reason for his decision. The goods must be returned no later than 14 days after the notification of withdrawal, unused, undamaged, in the original packaging and in the same quantity. The only cost borne by the buyer in connection with the withdrawal from the contract is the direct cost of returning the goods.
The refund of payments will be made no later than 14 days from the receipt of the notification of withdrawal from the contract. The refund of payment will be made to the buyer’s transaction account.
Items that have been made according to the buyer’s exact instructions or are personalized are not subject to return.
5. Payment methods
Credit card
PayPal (fast and secure payment via PayPal account)
6. Delivery and postage
The delivery cost for Slovenia and the European Union varies depending on the specific country. The postage cost is visible during the purchase process.
Delivery is carried out by local courier services.
Personal pickup is not possible.
7. Prices
All prices in the online store www.vugac5.com are listed in euros. They are valid at the time of placing the order and have no predetermined validity. In the event of an error in the price of the product, the merchant will notify the buyer and allow him to cancel the order or confirm at the corrected price.
8. Material defect
A defect is material if the product does not have the properties necessary for normal use or does not match the sample. The buyer must notify the merchant of the material defect within the legally specified period and allow the product to be inspected.
9. Personal data protection (GDPR)
The merchant collects personal data of users for the purposes of fulfilling orders, communicating with the buyer and improving the user experience. The data is collected, processed and stored in accordance with applicable law (GDPR). Users have the right to access, correct or delete their personal data.
10. Copyright
All content on the website www.vugac5.com is protected by copyright. Any copying, use or distribution of content without the permission of the trader is not permitted.
11. Limitation of liability
The trader is not liable for the consequences of improper use of products or for disruptions in the operation of the service due to factors beyond its control (e.g. Internet provider outage).
12. Complaints and dispute resolution
The buyer can send complaints to the email address: admin@vugac5.com. The trader will respond to the complaint within 8 days. The trader will strive to resolve all disputes amicably. If an amicable solution is not possible, the competent court in Ljubljana is responsible for resolving disputes. Consumers have the option of using the European platform for dispute resolution (ODR): https://ec.europa.eu/consumers/odr
13. Changes to the terms and conditions
The trader reserves the right to change the terms and conditions due to changes in legislation or its own business policy. The trader will notify customers of the changes on the website or by email. If the buyer does not agree with the changes, he has the right to withdraw from the contract within 8 days after the publication of the changes.